Privacy policy

At Cloth Project, your privacy matters. We’re committed to protecting your personal information, being transparent about how we use it, and giving you control over your data. This policy explains what we collect, why we collect it, and how it’s used.

By using our website (www.clothproject.co), placing an order, or interacting with us via email or WhatsApp, you agree to the practices described here.

1. The Information We Collect

We collect information so we can process your orders, improve your experience, and keep things running smoothly.

Information you give us

Your name
Email address
Phone number
Shipping + billing address
Payment details (processed securely by our payment providers)
Account information if you create one
Messages you send us via email, WhatsApp, or forms on our site

Information collected automatically

Device information (IP address, browser, device type)
Actions you take on our site (pages visited, time spent, clicks)
Cookies and similar tracking technologies

Information from third parties

Shopify (our website platform)
Payment processors (e.g., Shopify Payments, PayPal, Klarna)
Analytics tools
Marketing tools (e.g., Klaviyo)

2. How We Use Your Information

We use your information to:

Process and ship your orders
Contact you about your order or returns
Send customer support replies
Improve our website and customer experience
Run marketing communications (only if you opt in)
Prevent fraud and keep our website secure
Comply with legal obligations

3. Marketing Communications

We’ll only send marketing emails or texts if you opt in.
You can unsubscribe at any time by:

Clicking “unsubscribe” in our emails
Replying STOP to SMS
Contacting us at support@clothproject.co

4. Sharing Your Information

We only share your data with trusted partners who help us run our business. This includes:

Shopify (website host)
Payment providers
Delivery and fulfilment partners
Email and SMS providers (e.g., Klaviyo)
Analytics and advertising platforms

These partners only use your information to perform services on our behalf.
We never sell your data.

5. Cookies & Tracking

We use cookies to make our site work properly and to understand how customers use it.
This may include:

Website functionality cookies
Analytics cookies
Personalisation cookies
Advertising cookies

You can manage or block cookies in your browser settings.

6. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct information that’s inaccurate
Delete your data (“right to be forgotten”)
Object to certain uses (e.g., marketing)
Request a copy of your data
Withdraw consent at any time

To exercise any of these rights, email us at: support@clothproject.co

7. Storing & Protecting Your Data

Your information is stored securely on Shopify’s servers and protected using industry-standard security tools and encryption.
We only keep your data for as long as needed for: